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Denise Vosburgh

Photoshop CS4 Quark XPress / Indesign Raiser’s Edge (non-profit) Framemaker (documentation) (Quick study on related programs) Macromedia Fireworks 3.0 Medical Terminology Macromedia Flash 5.0 Filemaker Pro / Poser Pitney Bowes (large scale mail) Creative Writing Macromedia Dreamweaver 3.0 (Beginning French and Spanish) Scanners Document Control (Urban AND rural ?culture? skills) Chicago Style Editing HTML (retrofit editing only) Google Ad Word Skills Book Layout and Design Book Pre-Flight for Digital and Offset output via FTP upload Desktop Publishing (Microsoft Word) Graphics and Storyboarding 72 wpm typing/Editing marks-up Illustration (Manual rendering and computer enhancement) Administrative Assistance (& virtual) Large format printing Education: BA Colorado College AA, Psychology 2.8 San Francisco Art Inst. 3.2 Excelsior College, Albany, NY, Liberal Arts 1995 3.2 Bachelor’s Degree Organizations: National Association of Professional Women (NAPW) Graphics Society Far West Institute Experience 2007-2008: LofTowerBooks and publishing Liberte (Book Layout and Design in Microsoft Word, text / graphics integration / charts / TOC / indexing / captioning / section Header/Footer / style-sheets) DoD RFPs Macintosh and PC (dual platform) 1995-2007: truArt Infusion?DESIGNER?Graphics Firm, 122 Manton Av, Providence, RI 02909 Self?Employed Part?time 1995-2007 (Freelance) (PLEASE SEE MY WEBSITE: ) Microsoft Word Brochures. 2004-2007: Spherion ? ADMINISTRATIVE ASSISTANT via Consultancy Placement Agency for high-tech firms / Worked in desktop publishing and administrative assistance in Microsoft Word / 1901 North Union Boulevard, Suite 105, Colorado Springs , Colorado 80909, Tel. 719-636-1606, Emilia Jones (Duties: MS Office, Reception, Insurance Customer Service) 01/2004 – Present Temporary positions: including Kaiser Permanente, Bank of America Credit Card Customer Service Call Center, Mike C Clark 719-246-2426 and El Paso Gas Company, 2 North Nevada, Colorado Springs, CO, supervisor: Maurine Riter (Moved from CA to CO 09/2003) 2001-2004: Kelly Services ? DESKTOP PUBLISHING via Temporary Placement Agency for high-tech including ITT and El Paso Gas / Worked in desktop publishing in Microsoft Word and administrative assistance / 6760 Corporate Drive Suite 310, Colorado Springs, CO 80919, (719) 528-5811 (Mary Ellen Anderson) 02/2003 ? 12/2004 (Duties: MS Office, Bank of American Call Center Customer Service in Credit Card Division, Inbound.) 2002-2002: MCI ? CUSTOMER SERVICE REPRESENTATIVE?Customer Service and technical support using highly computerized in-bound call system. Woodmen Rd, Colorado Springs, CO 10/2002 ?12/2002 (Duties: MS Office, Inbound Customer Service) 2002-2003: Current Social Expressions Publishing?MAIL ORDER TAKER?Mid-level computerized in-bound mail-order taking, customer service and transmittal to shipping department. Woodmen Rd, Colorado Springs, CO (Seasonal) 12/2002 ? 03/2003 (Duties: Mail Orders, Customer Service) 1999-2002: Pacific Gas & Electric Mail (Utilities) Services Front Desk and Billing ENVIRONMENTAL PROTECTION, MAIL AND OVERNIGHT TRACKING AND PROCESSING CLERK ? Communications, tracking of Priority packages, outgoing billing and special circulars, using computerized equipment by Pitney Bowes (large scale equipment: "Arrival, Inserters, Paragon") Addressograph Database mngmnt. Trainer of co-workers in Microsoft Word. 77 Beale St, San Francisco, CA 94105, Clarita Hoganas 415-973-4030 2nd shift Lead Clerk 09/1999 ? 10/2002 1998-1999: Smith, Hampton and Devlin ? GRAPHICS DESIGNER and SECRETARY?(including for Danielle Steel, author) Microsoft Word and Powerpoint specialist February 1997?2002 (Consultant Agency) 369 Pine St., San Francisco, CA Nancy Devlin (415-966-4844) 1997-1998: Landor Associates Advertising ? SECRETARY ? Corporate Identity, Branding and Naming Departments, April 1998?November 1998 Created and maintained database of freelancers in Fil

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